CLOSER SIGNAL SUPPORT

Help & Tutorials

Learn the app, restart the guided tour, or jump directly to the feature you need.

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Your first 60 seconds

Closer Signal is built around one simple workflow: tell it what happened, review what it understood, confirm the save, and let it organize the data.

🎙 Try Talk & Update

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Your tutorials will adjust to your role.

Use Closer Signal in five simple steps

You sell. Closer Signal helps organize what happened and shows what deserves attention next.

1Check HomeReview today, Pace, Calendar, and Next Up.
2Tap to TalkSay what happened with the customer or deal.
3Preview & confirmCorrect the text and confirm every save destination.
4Work follow-upsUse Follow-Ups and Calendar so nothing is missed.
5Review progressCheck Goals, Numbers, Deals, and My Signal.
🏠 Home, Pace & Calendar

Home is your daily command screen. The month calendar shows activity dots, the scoreboard shows real saved volume and your date-aware pace, and Next Up shows the most important actions waiting.

Read Blake’s exampleMonth volume $325,200 • Goal $600,000 • $274,800 to goal • ON PACE • projected finish $573,882
🎯 Goals & Numbers

Goals stores the targets you are working toward. Numbers shows saved production and activity. Use Home for the quick view, then open these tabs when you need to set a target, correct an entry, or review more detail.

Keep the two tabs clearGoals = where you want to go • Numbers = what has actually been saved • Pace = whether your current rate is likely to reach the goal
🎙 Talk & Update

Use this for fast updates. You can mention multiple deals and follow-ups in one voice entry. Review each item before tapping Confirm & Save. Closer Signal uses your microphone to create the text preview; it does not save a separate audio recording.

Example of what to say“I sold Mr. and Mrs. Jones for $50,000 today. They were worried about price but moved forward because they want more family vacations. Follow up tomorrow at 3 PM. I also had a $15,000 deal today.”
💼 Deals

Save customer/deal details, amount, status, objections, buying reasons, cancellation risk, and the next follow-up. Saved deals feed intelligence and forecasting.

Example of how to fill it out
CustomerMr. & Mrs. Jones
Sale amount$50,000
StatusClosed / Contract signed
Biggest obstaclePrice / monthly payment
Why they boughtMore vacations with their children
Warning signsAsked twice about cancellation period
Next follow-upTomorrow at 3:00 PM
NotesNeeds reassurance about first trip booking
📅 Follow-Ups & Calendar

A follow-up date creates an action in Follow-Ups and places it on Calendar. Tap a Home calendar date for that day, or open the full Calendar for Yesterday, Today, Tomorrow, search, and the day list. Complete the touch after contacting the customer.

Example follow-upCustomer: Mr. & Mrs. Jones • Date: tomorrow at 3:00 PM • Purpose: confirm they feel good about the purchase and answer booking questions • Result after call: Positive / reassured
🔒 Client History

Client History keeps the approved transcript, creator, date, linked customer/deal, notes, and follow-up in one place. It is private to the rep by default. Use Share only when you intentionally want an authorized manager or team member to see it.

Privacy rule: An audited support session helps troubleshoot the account, but private notes and conversations are not general admin reporting data.
🧭 My Signal & Industry Edge

My Signal uses your saved results to explain patterns in wins, losses, objections, follow-up, deal size, and behavior. Industry Edge is separate outside research and practice ideas. Outside research is never presented as a conclusion about your personal performance.

Remember the differenceMy Signal = what your Closer Signal data supports • Industry Edge = sourced outside ideas to consider and test
🔒 Data Vault

Your authorized saved records live here. Use the filters for Deals, Voice, Follow-Ups, Activity, and Profile. The save test verifies live database persistence.

Example searches“Jones” • “price objection” • “$50,000” • “follow-up tomorrow” • “family vacation”
🎯 Training & Practice

Use training content and practice tools to improve discovery, objection handling, follow-up language, and sales consistency.

Example practice prompt“Customer says: I like it, but I need to think about it. Help me practice a natural response that gets back into discovery instead of arguing.”

Quick answers

How do I know something actually saved?

Look for the confirmed save message or receipt. Then you can open the destination tab. If a save fails, Closer Signal should tell you instead of pretending it saved.

Where does voice information go?

Tap to Talk creates a text preview first. Closer Signal does not save a separate audio recording. After you confirm, the approved text/data is organized into Deals, Follow-Ups, Calendar, Numbers, Goals, or Saved Intelligence as shown in the preview.

Can I find something later?

Yes. Use Data Vault filters or Search to locate saved customer, deal, objection, follow-up, activity, and voice information you are authorized to access.

Who can see my information?

Access follows the user, team, and company role. Client History is private to the rep by default and is shared only when the rep intentionally uses the sharing control. Managers and admins receive only the information their role and the sharing choice authorize.

What if I forget how to use a feature?

Open More → Help whenever you need guidance or want to replay a tutorial.